Frequently Asked Questions
Everything you need to know about your Alvar Pet experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email to monitor its progress.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Are your products safe for all pets?
Yes, all our products are curated with pet safety as a priority. We recommend checking the specific product descriptions for age or breed-specific guidelines.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Can I change or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. After this window, the order is likely processed and ready for shipment.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.